Last updated: [8/13/2026]

1. We understand travel plans can change. Our refund policy is as follows:

   Full Refund Cancellations made at least [24] hours before the scheduled pickup time are eligible for a full refund of any amount paid in advance.

   Late Cancellations Cancellations made less than [24] hours before the scheduled pickup time may not be eligible for a refund, as driver and vehicle arrangements are typically confirmed shortly before pickup.

   No-Shows If a passenger is not present at the agreed pickup location/time and does not notify us in advance, no refund will be issued.

   Rescheduling If you need to change your travel date or time, contact us as early as possible at jeddahtomakkahbiz@gmail.com. We’ll do our best to accommodate changes free of charge, subject to driver/vehicle availability.

   Service Issues If a booked vehicle does not arrive as confirmed due to an error on our part, you are entitled to a full refund or a replacement vehicle at no extra cost, at your preference.

   How to Request a Refund Email jeddahtomakkahbiz@gmail.com with your booking details and reason for cancellation. Approved refunds will be processed within [5] business days using the original payment method.